A Data-Driven IT Governance Framework for Improving Digital Education Services in Islamic Madrasahs

Abstract

This study proposes a data-driven IT governance framework to improve the quality of digital education services in Islamic madrasahs under Indonesia's Ministry of Religious Affairs. The framework integrates COBIT 2019 and Big Data Analytics to evaluate IT governance capabilities, analyze digital service performance, and support evidence-based decision-making. COBIT 2019 provides a structured approach to assessing governance and management processes, while Big Data Analytics enables the identification of service patterns, performance gaps, and opportunities for improvement using educational data. The research adopts a quantitative approach supported by descriptive analysis, stakeholder assessments, and analytical evaluation of digital service indicators. The proposed framework focuses on governance effectiveness, information quality, system reliability, service accessibility, and user satisfaction. The expected contribution is an integrated evaluation model that connects IT governance maturity with data-driven service optimization. This framework is expected to strengthen institutional accountability, operational efficiency, and the sustainability of digital education services in Islamic madrasahs.