Analysis of the Influence of the Performance of Pematang Serai Langkat Village Apparatus in Improving the Quality of Public Services Through Communication as an Intervening Variable

Abstract

The main objective of this study is to analyze the effect of device performance in improving the quality of public services through communication as an intervening variable. The location of the study was in Pematang Serai Village, Langkat Regency. This study was conducted from February to May 2024. The research sample was all village apparatuses as many as 20 respondents. The analysis method used was SEM-PLS analysis with the help of PL S v 4 software. The results of the study showed that based on direct testing, there was a significant positive effect between Village Apparatus Performance (KPD) on Communication (KM). There was a significant positive effect between Village Apparatus Performance (KPD) on Public Service Quality (KPP). There was a positive but insignificant effect between Communication (KM) on Public Service Quality (KPP). The results of indirect testing showed There is a positive but insignificant influence between Village Apparatus Performance (KPD) on Public Service Quality (KPP) through Communication (KM).