Performance Optimization through Competence and Training of Medan Petisah Sub-district Office Employees

Abstract

Optimal employee performance is a key factor in providing quality public services to the community. However, there is still a gap between the competencies possessed by employees and the increasingly complex demands of tasks in the era of digitization of public services. This study aims to analyze the optimization of employee performance through competency improvement and training programs at the Medan Petisah Sub-district Office.  This study uses a quantitative research method with a survey approach. The research population is all employees of the Medan Petisah Sub-district Office which totals 45 people, with the research sample using saturated sampling techniques so that the entire population is used as a sample. Data collection was carried out through structured questionnaires with a Likert scale, interviews, and documentation studies. Data analysis used multiple regression analysis. The results of the study show that employee competence has a positive and significant effect on employee performance. The training program also has a positive and significant effect on employee performance. Simultaneously, employee competence and training had a significant effect on employee performance with an R² value of 0.571, which means that 57.1% of employee performance variations can be explained by competency and training variables, while the remaining 42.9% is explained by other factors outside the research model.