Analysis of Factors Influencing Leadership Style in the Social Service of North Sumatra Province

Abstract

This study aims to analyze the factors that influence leadership style in the North Sumatra Provincial Social Service. The method used is descriptive qualitative with a case study approach. Data were collected through in-depth interviews, observations, and documentation of a number of key informants, including structural officials, ASN staff, and non-ASN employees. The results of the study indicate that leadership style in the service is influenced by three main factors, namely: organizational culture, work motivation, and internal communication. The bureaucratic culture that tends to be hierarchical forms instructional leadership, while the varying levels of employee motivation require leaders to be more adaptive and responsive to individual needs. Open and two-way communication has proven to be an important element in building trust and leadership effectiveness. This study recommends the need to strengthen a collaborative work culture, increase leadership communication capacity, and develop a performance-based motivation system to support a transformative and participatory leadership style in the local government environment.