Toni Prabowo, & Muhammad Syahputra Novelan. (2026). Segmentation Analysis and Customer Churn Prediction in Delivery Services Using RFM, K-Means, and Random Forest for Retention Strategy Planning. International Conference Epicentrum of Economic Global Framework, 3496–3505. Retrieved from https://proceeding.pancabudi.ac.id/index.php/ICEEGLOF/article/view/1932