REZA FAHROMI; ANDYSAH PUTRA UTAMA SIAHAAN; RIAN FARTA WIJAYA. Design and Analysis of an ITSM Framework to Improve IT Governance and Customer Service at CV Bharata Nigar Persada. International Conference Epicentrum of Economic Global Framework, [S. l.], p. 2948–2956, 2026. Disponível em: https://proceeding.pancabudi.ac.id/index.php/ICEEGLOF/article/view/1874. Acesso em: 20 oct. 2026.