TONI PRABOWO; MUHAMMAD SYAHPUTRA NOVELAN. Segmentation Analysis and Customer Churn Prediction in Delivery Services Using RFM, K-Means, and Random Forest for Retention Strategy Planning. International Conference Epicentrum of Economic Global Framework, [S. l.], p. 3496–3505, 2026. Disponível em: https://proceeding.pancabudi.ac.id/index.php/ICEEGLOF/article/view/1932. Acesso em: 11 nov. 2026.