WAHYUNI G. SINGA, Sri; FARIDA FERINE, Kiki. Improving Performance Through Service Quality. International Conference Epicentrum of Economic Global Framework, [S. l.], p. 816–828, 2024. Disponível em: https://proceeding.pancabudi.ac.id/index.php/ICEEGLOF/article/view/219. Acesso em: 15 dec. 2025.