Evaluation of Information Technology Governance Using the Cobit 5 Framework at Putra Abadi University Langkat

Abstract

Information Technology (IT) governance plays an important role because IT is now not only a supporting factor, but also a strategic element in improving efficiency and supporting the achievement of organizational goals. Universitas Putra Abadi Langkat (UNIPAL) has utilized various IT-based systems such as Academic Information Systems and E-Learning to support the institution's main processes. However, the results of interviews indicate challenges in the implementation and oversight of IT, insufficient optimization of resources, and an imbalance between investment costs and the results obtained. This study aims to assess the level of IT governance capability at UNIPAL using the COBIT 5 framework because this framework emphasizes resource optimization, in line with institutional needs. The evaluation was conducted on 16 relevant COBIT 5 domains, including EDM02, EDM04, APO01, APO07, BAI01, DSS01, and MEA01. The analysis results show that all domains are at Level 1 (Partially Achieved), except for APO01, which reaches the Largely Achieved category, although overall it remains at Level 1. The average capability level obtained is 0.30315 (30.315%). Although basic practices (Base Practice) are mostly running well, evidence of documentation (Work Product) is generally not available. The expected target is Level 2, resulting in a gap of 1.69685. Therefore, it is recommended that UNIPAL strengthen documentation, establish formal policies, and improve IT oversight and utilization to achieve a more optimal level of capability.