The Role of Communication in Mediating the Influence of Human Resource Quality on Employee Performance in Financial Institutions and Regional Assets of North Sumatra Province

Abstract

This study aims to analyze the influence of the quality of human resources on employee performance with communication as an intervening variable in the Regional Finance and Assets Agency of North Sumatra Province. This study uses a quantitative approach with a survey method through the distribution of 80 questionnaires to employees as respondents. The sample is determined by purposive sampling technique so that the data obtained is in accordance with the research objectives. The data collected was analyzed using path analysis to determine the direct and indirect influences between variables. The results of the study show that the quality of human resources has a positive and significant effect on employee performance and through communication. Likewise, communication has a positive and significant effect on employee performance. In addition, the quality of human resources has been proven to have a positive and significant indirect influence on employee performance through communication. Thus, communication plays a role as an intervening variable that mediates the influence of the quality of human resources on employee performance. The results of this research are expected to be an input for leaders in improving employee performance through improving the quality of human resources, and the effectiveness of communication in the work environment.