The Role of Job Satisfaction in Mediating the Quality of Work Performance of Employees at the Medan Sunggal Sub-district Office

Abstract

This study aims to analyze the influence of work quality on employee performance, both directly and indirectly through job satisfaction as an intervening variable at the Medan Sunggal Sub-district Office. This study uses a quantitative approach with a survey method. The population in this study is all State Civil Apparatus (ASN) at the Medan Sunggal Sub-district Office, as many as 90 people. The data analysis technique used is Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of the SmartPLS 3.0 application. The results of the study show that work quality has a positive and significant effect on employee performance both directly and through job satisfaction. In addition, job satisfaction has been proven to have a positive and significant effect on employee performance. Job satisfaction also significantly mediates the influence of work quality on employee performance. These findings indicate that improving good work quality will drive higher job satisfaction, which ultimately improves employee performance.