The Effect of E-Government Implementation on Internal Control in Public Services: A Case Study of Helvetia Village
Keywords:
E-Government, Internal Control, Quality of Public Services.Abstract
This study was conducted to determine the effect of E-Government Implementation and Internal Control on the Quality of Public Services. The research location is Helvetia Village in Medan City. This research is an associative study with a quantitative approach. The population of this study is the public service users in Helvetia Village, with a sample of 35 respondents obtained through saturated sampling techniques. Data processing used SPSS Version 31. The results show that E-Government Implementation partially has a negative and significant effect on the Quality of Public Services, Internal Control partially has a positive but insignificant effect on the Quality of Public Services, and simultaneously both variables E-Government Implementation and Internal Control have a significant effect on the Quality of Public Services. The contribution of both variables to the Quality of Public Services in this study is 42%.Keywords: Regional Expenditure, Regional Original Revenue, General Allocation Funds, Special Allocation Funds.
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