The Role of Organizational Citizenship Behavior in Moderating Employee Performance
Keywords:
Role Conflict, Work Stress, Employee Performance, Organizational Citizenship Behavior, ModerationAbstract
This study aims to analyze the effect of role conflict and work stress on employee performance with Organizational Citizenship Behavior (OCB) as a moderating variable at the Representative Office of Bank Indonesia, North Sumatra Province. The research uses a quantitative approach with Structural Equation Modeling (SEM) analysis based on SmartPLS 3.0. The research sample consists of all employees at the Representative Office of Bank Indonesia in North Sumatra. The results show that role conflict and work stress have a significant negative effect on employee performance, while OCB has a significant positive effect. The moderating effect of OCB on the relationship between role conflict and work stress with employee performance is also significant, where the first moderation strengthens the effect, while the second tends to weaken the influence of the independent variables on performance. This study provides theoretical contributions in understanding the role of OCB as a moderating variable and practical implications for management to manage role conflict, work stress, and promote OCB to improve employee performance.
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