The Role of Organizational Commitment in Mediating the Influence of Organizational Communication on Employee Performance at the Medan Sunggal District Office
Keywords:
Organizational Communication, Organizational Commitment, Employee PerformanceAbstract
Employee performance is an important factor in determining the quality of public services, especially in sub-district government agencies that interact directly with the community. This study aims to analyze the role of organizational commitment in mediating the influence of organizational communication on employee performance at the Medan Sunggal Sub-District Office. This study uses a quantitative approach with a census method of all 90 civil servants. Data were collected through questionnaires and analyzed using the Partial Least Squares (PLS) method with the help of SmartPLS software. The results show that organizational communication has a positive and significant effect on employee performance and a positive and significant effect on organizational commitment. Furthermore, organizational commitment was found to have a positive and significant effect on employee performance. Testing for indirect effects showed that organizational commitment was able to significantly mediate the effect of organizational communication on employee performance. These findings indicate that effective organizational communication can optimally improve employee performance when supported by a high level of organizational commitment. This study provides a theoretical contribution to the development of public sector human resource management studies, particularly regarding the role of organizational commitment as a mediating variable. Practically, the results of this study are expected to serve as a basis for the leadership of the Medan Sunggal Subdistrict Office in improving employee performance through strengthening organizational communication and increasing organizational commitment
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