The Role of Work Motivation in Mediating the Influence of Human Resource Quality on Employee Performance at the West Medan District Office
Keywords:
Human Resource Quality, Work Motivation, Employee PerformanceAbstract
Employee performance is an important factor in determining the quality of public services in government agencies, including the West Medan Sub-District Office. Differences in work quality, timeliness, and employee initiative levels indicate that employee performance is not yet fully optimal. This study aims to analyze the effect of human resource (HR) quality on employee performance, the effect of HR quality on work motivation, the effect of work motivation on employee performance, and the role of work motivation in mediating the effect of HR quality on employee performance at the West Medan Sub-District Office. This study uses a quantitative approach with a census method of all 60 civil servants (PNS). Data were collected through questionnaires and analyzed using the Partial Least Square (PLS) method with the help of the SmartPLS application. The results showed that HR quality had a positive and significant effect on employee performance and work motivation. In addition, work motivation also had a positive and significant effect on employee performance. The results of the indirect effect test prove that work motivation acts as a significant mediating variable in the relationship between human resource quality and employee performance. These findings indicate that improving human resource quality needs to be accompanied by strengthening work motivation so that employee performance can be optimally improved. This study is expected to serve as a basis for the Medan Barat Subdistrict Office in formulating human resource development policies and strategies to increase work motivation in order to improve public service performance.
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