Factors Contributing to Disciplinary Violations by Civil Servants at the Education and Culture Office of Medan City

Abstract

Civil Servants play an important role in the administration of government and the delivery of public services, particularly in the fields of education and culture. However, disciplinary violations by Civil Servants are still found within the Education and Culture Office of Medan City. This study aims to analyze the factors causing disciplinary violations by Civil Servants, viewed from internal factors in the form of Civil Servants’ awareness of their obligations, motivation, and individual capabilities, as well as external factors influenced by an orderly, efficient, and comfortable environment. The research method employed is empirical research with a qualitative approach. Data were obtained through interviews, observations, and documentation involving structural officials, Civil Servants, and relevant personnel documents. The results show that disciplinary violations by Civil Servants occur in various forms, ranging from minor to severe violations, with the most dominant being absenteeism and lack of work discipline. Internal factors contributing to these violations include low awareness, motivation, and understanding of regulations, as well as personal problems. Meanwhile, external factors include an unconducive work environment, weak supervisory control by leaders, and a lack of firmness in the implementation of sanctions. Efforts to improve discipline are carried out through continuous guidance, dissemination of regulations, strengthening supervision, and the enforcement of sanctions in accordance with prevailing laws and regulations in order to realize Civil Servants who are professional and possess integrity.