Web-Based Online Beverage Ordering Application Using the Laravel Framework
Keywords:
Ordering Application, Coffee Shop, Operational Efficiency, Customer Satisfaction, Web- Based.Abstract
Coffee has become a high-popularity beverage commodity in Indonesia, driven by a significant increase in consumption among the younger generation who use coffee shops as centers for social and work activities. This trend necessitates The Secret Coffee Shop's adoption of information technology to improve competitiveness and operational efficiency. This research aims to design and implement a web-based coffee ordering application as a service digitalization solution. The application integrates features for online ordering, menu management, order notifications, and payment systems, allowing customers to place orders from various devices without having to queue at the physical location. The system design is carried out using a systematic software development methodology, encompassing user requirements analysis, system design, implementation, and testing. The resulting application is expected to be able to streamline operational processes, manage order data, and reduce errors at The Secret Coffee Shop. Furthermore, the implementation of this system seeks to measure the enhancement of customer satisfaction and business operational performance, thereby enabling the provision of faster, more accurate, and innovative services to customers.
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