The Effect of Administrative Service Quality, on the Job Performance of DPRD Leaders and Members at the Secretariat of the Regional House of Representatives of Dairi Regency

Abstract

This study aimed to examine the effect of Administrative Service Quality on the Job Performance of DPRD Leaders and Members at the Secretariat of the Regional House of Representatives of Dairi Regency, Indonesia. In the context of public sector governance, the effectiveness of legislative institutions is strongly influenced by the quality of internal administrative services that support leaders and members in carrying out their legislative, budgeting, and supervisory functions. Therefore, this research sought to provide empirical evidence regarding the role of administrative service quality in improving the job performance of DPRD leaders and members. A quantitative approach was employed using survey data collected from 36 respondents through a questionnaire. The validity and reliability of the research instrument were tested using Pearson’s correlation and Cronbach’s Alpha to ensure that all questionnaire items were valid and reliable. Descriptive analysis showed that both Administrative Service Quality and Job Performance of DPRD Leaders and Members were perceived positively by respondents, as indicated by relatively high mean scores and moderate standard deviations. Furthermore, simple linear regression analysis and a t-test were conducted to test the research hypothesis. The results demonstrated that Administrative Service Quality has a positive and statistically significant effect on the Job Performance of DPRD Leaders and Members, with a significance value of 0.000 and a regression coefficient of 0.873. The coefficient of determination (R²) indicated that 93.6% of the variance in administrative service quality could be explained by the job performance of DPRD leaders and members, while the remaining 6.4% was influenced by other factors outside the research model. These findings suggest that improving the quality of administrative services, including responsiveness, reliability, and effectiveness of internal support systems, can significantly enhance the performance of DPRD leaders and members in carrying out their institutional responsibilities.