Analysis of IT Governance Capability Level in the Development of SIPANDA SUMUT at the Leadership Administration Bureau of the Regional Secretariat of North Sumatra Province

Abstract

Digital transformation in the government sector drives the importance of implementing information technology governance to support the effectiveness of SIPANDA SUMUT (Sumatera Utara Presentation and Data Information System) at the Bureau of Leadership Administration of the Regional Secretariat of North Sumatra Province to provide strategic information and presentation materials for regional leaders. However, an evaluation of the IT governance management of SIPANDA SUMUT is still needed to determine the effectiveness of the processes used. The objective of this research is to use the COBIT 2019 framework and focus on the APO02 (Managed Strategy) and DSS01 (Managed Operations) domains. This research uses a descriptive quantitative approach and collects data thru observation, documentation, and the distribution of questionnaires to Civil Servants involved in the management and use of the system. The Guttman scale was used to collect data. The research results show that the APO02 domain received a capability level score of 48% in the Partially Achieved category, and the DSS01 domain received a score of 53% in the Largely Achieved category. The results indicate that both domains are still at capability level 2 or supervised processes, which shows that the IT governance processes have been implemented but are not yet fully documented, standardized, and consistently applied. This study assists in evaluating IT governance on the strategic information systems of local governments and suggests improvements such as strengthening IT governance policies, standardizing operational procedures, and better monitoring of system services to support the enhancement of the capability level of SIPANDA SUMUT.