Usability Assessment of School Management Information Systems: A Case Study on Tuition Payment Data Monitoring
Keywords:
Usability, School Management Information System, System Usability Scale, Heuristic Evaluation, Tuition Payment Monitoring, User Experience.Abstract
This study aimed to assess the usability of the School Management Information System (SMIS) used at SMA Negeri 1 Binjai, focusing on the tuition payment data monitoring module. The assessment used a mixed-method approach combining the System Usability Scale (SUS), heuristic evaluation, and semi-structured interviews. Ten respondents, consisting of administrative staff, teachers, the principal, and parents, were recruited to provide a comprehensive overview of the system's user experience. The results showed that the system had a relatively good level of usability (average SUS score = 63.0), but there were still areas for improvement, particularly the undo feature, confirmation dialog, and the mobile interface. Internal users reported higher levels of efficiency and satisfaction than external users, indicating that experience and frequency of use significantly influence usability perceptions. The heuristic evaluation identified seven key issues, two of which were classified as major severity, related to user control and error prevention. Conceptually, this study confirms the relevance of usability theory within the ISO 9241-11 framework and Nielsen's Heuristics to educational information systems in Indonesia. Practically, the results are expected to serve as a reference in developing more effective, efficient, and user-oriented school information systems.
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