The Role of Work Relations in Job Satisfaction
Keywords:
Employee Relations, Working Environment, Job SatisfactionAbstract
This study aims to analyze the effect of employee relations on employee job satisfaction with the working environment as an intervening variable at BPJS Ketenagakerjaan, West Sumatra Region. This research uses a quantitative approach with a survey method. The research sample consists of 100 employees selected using a saturated sampling technique. Data were collected through questionnaires and analyzed using the Partial Least Square (PLS) method. The results show that employee relations have a positive and significant effect on job satisfaction. In addition, employee relations also have a positive and significant effect on the working environment, and the working environment has a positive and significant effect on job satisfaction. The indirect effect test indicates that the working environment mediates the relationship between employee relations and job satisfaction. Therefore, improving the quality of employee relations and creating a conducive working environment are crucial in enhancing employee job satisfaction at BPJS Ketenagakerjaan, West Sumatra Region.
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