Understanding the Meaning of Competence and Work Environment in Shaping Civil Servants’ Motivation and Performance: a Phenomenological Study at the Regional Secretariat of Tebing Tinggi City
Keywords:
Competence, Work Environment, Motivation, PerformanceAbstract
This study aims to explore and understand the meaning of competence and work environment in shaping the motivation and performance of civil servants at the Regional Secretariat of Tebing Tinggi City. Using a phenomenological approach, this research seeks to capture the real experiences and perceptions of employees regarding how their competencies and workplace conditions influence their work motivation and overall performance. Data were collected through in-depth interviews, participant observation, and documentation analysis involving selected civil servants as key informants. The findings reveal that competence is perceived not only as technical ability but also as moral commitment and adaptability in public service. Meanwhile, a supportive work environment characterized by leadership attention, collaboration, and adequate facilities significantly strengthens employee motivation. Motivation, in turn, becomes the driving force that connects competence and work environment with performance outcomes. This study contributes to a deeper understanding of human resource development in the public sector by emphasizing the experiential and contextual dimensions of employee performance.
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