Employee Competency Enhancement Model through Emotional Intelligence
Keywords:
Performance-Based Training, Work Environment, Emotional Intelligence, Employee CompetenceAbstract
This study aims to examine the effect of Performance-Based Training (PBT) and Work Environment on Employee Competence through Emotional Intelligence among distribution employees at PT PLN (Persero) UID North Sumatra. A quantitative approach was employed, collecting data through questionnaires from 40 respondents. Data analysis was conducted using Partial Least Square (PLS-SEM) to test both direct and indirect relationships between variables. The results indicate that PBT and Work Environment have a positive and significant effect on both Emotional Intelligence and Employee Competence. Furthermore, Emotional Intelligence mediates the influence of PBT and Work Environment on Employee Competence. These findings highlight the importance of implementing performance-based training and creating a conducive work environment to enhance employee competence through the development of emotional intelligence.
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