The Role of Competency in Mediating the Effect of Workload on Work Performance Among Executive Employees PTPN IV Regional Office II Medan
Keywords:
Workload, Competence, Work PerformanceAbstract
This study aims to analyze the role of competence in mediating the effect of workload on work performance among managerial employees at the Regional Office of PTPN IV Regional II Medan. The background of this study is based on the fact that managerial performance greatly determines the operational effectiveness and achievement of the company's strategic targets, while high workloads can reduce work performance if not balanced with adequate competence. The type of research used is quantitative with a survey approach. The research population consisted of all 123 managerial employees at the Regional Office of PTPN IV Regional II Medan, who were used as the sample. Data were collected through questionnaires and analyzed using the Partial Least Square (PLS) method to test the structural and mediation models. The research variables included workload as the independent variable, competency as the mediating variable, and work performance as the dependent variable. The results showed that workload had a negative and significant effect on work performance (β = -0.445; t = 6.791; p < 0.05) and competency (β = -0.618; t = 12.301; p < 0.05). Competence has a positive and significant effect on work performance (β = 0.483; t = 7.545; p < 0.05). In addition, competence was found to significantly mediate the effect of workload on work performance (β = -0.298; t = 6.968; p < 0.05). These results indicate that leaders with high competence are able to maintain and improve work performance even when faced with high workloads. This study suggests that companies should improve leadership competency development through technical and managerial training, establish clear work quality standards, and adjust task complexity to individual abilities. Improving competency and proper workload management are expected to improve leadership performance, which in turn contributes to the achievement of the company's strategic objectives.
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