The Role of Job Satisfaction in Mediating the Effect of Emotional Intelligence on Employee Performance at the Sei Suka District Office, Batu Bara Regency
Keywords:
Emotional Intelligence, Job Satisfaction, Employee PerformanceAbstract
Employee performance is an important factor in supporting the success of public services, especially at the sub-district level of government. The Sei Suka Sub-district Office in Batu Bara Regency is required to have employees with optimal performance in order to provide effective, efficient, and quality services to the community. This study aims to analyze the effect of emotional intelligence on employee performance with job satisfaction as a mediating variable. The study used a quantitative approach with a census method, in which all 55 permanent employees of the Sei Suka Subdistrict Office were used as research samples. Data were collected through questionnaires and analyzed using the Partial Least Square (PLS) method with the help of SmartPLS software. The results show that emotional intelligence does not have a significant direct effect on employee performance, but it has a positive and significant effect on job satisfaction. Furthermore, job satisfaction has a positive and significant effect on employee performance. The results of the indirect effect test showed that job satisfaction was able to significantly mediate the relationship between emotional intelligence and employee performance. These findings indicate that improving employee performance does not only depend on emotional intelligence alone, but also on the level of job satisfaction felt by employees. Therefore, organizations need to pay attention to managing factors that can increase job satisfaction in order to optimize employee performance in a sustainable manner.
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