Measuring the Effectiveness of Human Resources Performance in Improving Public Services in Deli Serdang Regency

Abstract

This study aims to measure the effectiveness of human resource (HR) performance in improving public services in Deli Serdang Regency. Employee performance is one of the important factors in determining the success of government organizations in providing services to the community. This study uses a quantitative approach with a survey method through the distribution of questionnaires to employees involved in public service activities. The data obtained was analyzed using descriptive statistical analysis to determine the level of effectiveness of employee performance in supporting the improvement of the quality of public services. The results of the study show that the effectiveness of human resource performance in improving public services in Deli Serdang Regency is in the good category. This can be seen from several indicators used in the research, namely work quality, work productivity, responsibility, responsiveness, and service orientation which show a high average value. The quality of employee work shows that employees are able to carry out their duties in accordance with the established operational standards. Employee work productivity is also at a good level, where employees are able to complete work effectively and efficiently. In addition, employees have a high level of responsibility in carrying out their duties and are able to respond to the needs of the community quite quickly. The orientation of employee service also shows a friendly, polite, and willing attitude to help the community in obtaining the services needed. Based on the results of the study, it can be concluded that the effectiveness of human resource performance has an important role in improving the quality of public services. Therefore, local governments need to continue to improve employee competencies through training, increased work discipline, and service system improvements so that public services can run more optimally and be able to meet community expectations.