The Effect of Supply Chain Information System Integration and Supply Chain Collaboration on Operational Performance at PTPN IV Regional II Medan
Keywords:
Supply Chain Information System Integration, Supply Chain Collaboration, Operational Performance, PTPN IV Regional Ii Medan.Abstract
This study examines the effect of supply chain information system integration and supply chain collaboration on operational performance at PTPN IV Regional II Medan. The research adopts a quantitative explanatory approach and positions supply chain information system integration as the first independent variable, supply chain collaboration as the second independent variable, and operational performance as the dependent variable. The empirical problem addressed in this paper stems from operational inconsistency in timeliness, quality stability, cost control, data visibility, and cross-unit coordination within the palm-oil supply chain environment. The findings presented in this proceedings version show that operational performance is closely linked to the quality of digital integration and the strength of collaborative routines across supply chain actors. Weak real-time data access, duplicated entry, limited shipment traceability, weak joint planning, and low transparency in requirement changes are associated with lower operational effectiveness. Conversely, stronger system integration improves information visibility and decision speed, while better collaboration supports coordination, responsiveness, and execution discipline. The study concludes that operational improvement at PTPN IV Regional II Medan requires simultaneous strengthening of internal and external information integration, collaborative planning, and standardized problem-solving processes.
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