Analysis of Information Technology Governance Capability Using COBIT 2019 at PT Xtend Integrasi Indonesia
Keywords:
Information Technology Governance, COBIT 2019, Capability Level, IT Governance Assessment, Information Systems Management.Abstract
Information Technology (IT) governance plays a crucial role in ensuring that organizational IT resources are aligned with business objectives and contribute effectively to operational performance. As organizations increasingly depend on digital technologies, the implementation of effective IT governance frameworks becomes essential to maintain service quality, manage risks, and optimize resource utilization. PT Xtend Integrasi Indonesia, as a company operating in the information technology sector, requires a structured governance approach to support sustainable business growth and improve decision-making processes. This study aims to analyze the capability level of IT governance implementation at PT Xtend Integrasi Indonesia using the COBIT 2019 framework. The research employed a quantitative descriptive approach by collecting data through observations, interviews, questionnaires, and document reviews involving stakeholders responsible for IT management and governance. The assessment focused on selected COBIT 2019 governance and management objectives that are considered relevant to the organization’s operational environment. The collected data were analyzed using the COBIT 2019 Process Capability Model to determine the current capability levels and identify areas requiring improvement. The results indicate that the evaluated IT governance processes have generally achieved capability levels between Level 2 (Managed Process) and Level 3 (Established Process), demonstrating that most IT-related activities are formally managed and consistently implemented. However, several processes have not yet reached the targeted capability level due to limitations in performance measurement, documentation, and continuous monitoring practices. Based on the findings, recommendations are proposed to strengthen governance practices through enhanced policy development, regular performance evaluation, and continuous improvement initiatives. The study concludes that COBIT 2019 provides an effective framework for assessing and improving IT governance capability within the organization.
References
E. Syahputra, M. Iqbal, R. Farta Wijaya, and D. Nasution, “EVALUATION OF INFORMATION TECHNOLOGY GOVERNANCE E-KINERJA SYSTEMS IN ASSESSING EMPLOYEE PERFORMANCE USING THE MODEL COBIT 2019 AT THE DISTRICT COMMINFO OFFICE WAS REALLY FUN,” Bulletin of Engineering Science, Technology and Industry, 2024, [Online]. Available: https://bestijournal.org
M. S. Novelan, S. Efendi, P. Sihombing, and H. Mawengkang, “VEHICLE ROUTING PROBLEM OPTIMIZATION WITH MACHINE LEARNING IN IMBALANCED CLASSIFICATION VEHICLE ROUTE DATA,” Eastern-European Journal of Enterprise Technologies, vol. 5, no. 3(125), pp. 49–56, 2023, doi: 10.15587/1729-4061.2023.288280.
B. Susanto and L. Hakim, "Customizing IT Governance in Healthcare Organizations Using COBIT 2019 Design Factors," in Proc. 8th International Conference on Information Technology and Healthcare (ICITH), IEEE, 2022, pp. 134-139.
H. Akbar and R. Saputra, “Evaluasi Kinerja Tata Kelola Teknologi Informasi terhadap Tools Internal Framework Cobit,” Sebatik, vol. 27, no. 2, p. 27, 2023, doi: 10.46984/sebatik.v26i2.2336.
K. Y. Lee and T. H. Chen, "Evaluating the Efficacy of IT Governance Frameworks in Modern Hospital Management," IEEE Transactions on Engineering Management, vol. 71, no. 2, pp. 1102-1115, Feb. 2024.
J. Martinez, E. Silva, and R. Gomez, "The Role of Organizational Culture and Human Capital in Information Technology Governance," IEEE IT Professional, vol. 27, no. 1, pp. 45-51, Jan.-Feb. 2025.
M. T. Anwar and N. Zahra, "Applying COBIT 2019 Design Factors for Mapping IT Governance Maturity in Healthcare Institutions," IEEE Transactions on Systems, Man, and Cybernetics: Systems, vol. 54, no. 3, pp. 1560-1572, 2024
Z. Sitorus, D. Prayogi, M. A. Rizko, A. G. Suteja, and M. R. Harahap, “Implementation of the Insertion Sort Algorithm to Sort Positive Integers in Ascending Order Using Flowgorithm,” Journal of Information Technology, computer science and Electrical Engineering (JITCSE), vol. 1, no. 3, pp. 323–328, 2024, doi: 10.30596/jitcse.
J. Kim and H. Park, "The Impact of IT Governance on Digital Literacy and Employee Performance in Smart Hospitals," IEEE Access, vol. 13, pp. 33201-33215, 2025.
G. S. Mahendra and I. K. Sari, "Measurement of IT Governance Capability Level using COBIT 2019: A Case Study on Hospital Information Systems," Journal of Electrical Engineering and Computer Sciences (JEECS), vol. 8, no. 2, pp. 45-53, Dec. 2023.
Sitorus, Z., Syahputra, H., & Sugito, B. (2024). Predicting The Effectiveness of Online Exam Platforms With LMS to Improve Online Learning Using The Cobit 5 Method. Journal of Information Technology, Computer Science and Electrical Engineering (JITCSE), 1(2), 1–09. https://doi.org/10.61306/jitcse
Z. Sitorus, H. Syahputra, and B. Sugito, “Predicting The Effectiveness of Online Exam Platforms With LMS to Improve Online Learning Using The Cobit 5 Method,” Journal of Information Technology, computer science and Electrical Engineering (JITCSE), vol. 1, no. 2, pp. 1–09, 2024, doi: 10.61306/jitcse.
R. Rezki, R. Farta Wijaya, and M. S. Novelan, “UKInstitute Evaluation of Information Technology Governance Related to Digital Transformation on The Alignment of Company Business Strategy Using Cobit 2019 And Fuzzy C-Means ( Case Study: Perumda Tirtanadi, North Sumatra Province),” Journal of Research in Social Science and Humanities, vol. 5, no. 4, 2025, doi: 10.47679/jrssh.v5i4.
R. Farta Wijaya, F. Kurniawan, R. R. Putrai, A. Alvin, F. Sains, and D. Teknologi, “OPTIMIZING THE MANAGEMENT OF VILLAGE ACTIVITIES THROUGH INFORMATION SYSTEMS FOR TRANSPARENCY AND ACCOUNTABILITY IN PERTUMBUKAN VILLAGE, WAMPU DISTRICT,” 2024.
T. A. Karo Karo and A. Faza, “Evaluation of Integration and Human Resources in Information Technology Governance using COBIT 2019: PT. Pelabuhan Indonesia Tanjung Priok Branch,” Journal of Information Systems and Informatics, vol. 5, no. 3, pp. 902–914, Aug. 2023, doi: 10.51519/journalisi.v5i3.538.
S. K. Gouwnalan and A. R. Tanaamah, “Penggunaan Framework Cobit 2019 dalam Evaluasi Tata Kelola Teknologi Informasi,” Jurnal Teknik Informatika dan Sistem Informasi, vol. 9, no. 2, Aug. 2023, doi: 10.28932/jutisi.v9i2.6373.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Khairil Putra, Rian Farta Wijaya
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
International Conference On Islamic Community Studies, Education and Science, its website, and the articles published therein are licensed under a 
