The Influence of Emotional Intelligence on Employee Performance at East Binjai District Head’s Office
Keywords:
Emotional Intelligence, Employee PerformanceAbstract
This study investigates the effect of emotional intelligence on employee performance at the East Binjai District Head’s Office. Employing a quantitative associative-causal research design, the study involved 40 civil servants as respondents, selected through purposive sampling. Data were collected using structured questionnaires and analyzed with SPSS version 25.0, applying validity and reliability tests, descriptive statistics, regression analysis, and hypothesis testing. The findings reveal that employees generally possess high emotional intelligence and demonstrate strong performance. Regression analysis shows that emotional intelligence has a significant positive effect on employee performance, with a regression coefficient of 1.187 and a t-value of 9.547, confirming the research hypothesis. The coefficient of determination (R² = 0.539; Adjusted R² = 0.678) indicates that emotional intelligence explains a substantial proportion of the variance in employee performance. These results highlight the crucial role of emotional intelligence in enhancing work outcomes. The study implies that organizations should prioritize programs that strengthen employees’ emotional intelligence to improve both individual and organizational performance. Future research is suggested to include additional variables, such as leadership style and organizational culture, to develop a more comprehensive performance model.
References
S. P. Robbins and T. A. Judge, Organizational Behavior, 18th ed. Upper Saddle River, NJ: Pearson, 2019.
J. D. Mayer, R. D. Roberts, and S. G. Barsade, “Human abilities: Emotional intelligence,” Annual Review of Psychology, vol. 59, no. 1, pp. 507–536, 2008.
R. K. Cooper and A. Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. New York: Grosset/Putnam, 1997.
P. Salovey and J. D. Mayer, “Emotional intelligence,” Imagination, Cognition and Personality, vol. 9, no. 3, pp. 185–211, 1990.
D. Goleman, Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books, 1995.
D. Goleman, R. Boyatzis, and A. McKee, Primal Leadership: Realizing the Power of Emotional Intelligence. Boston: Harvard Business School Press, 2002.
A. Carmeli, “The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers,” Journal of Managerial Psychology, vol. 18, no. 8, pp. 788–813, 2003.
E. H. O’Boyle, R. H. Humphrey, J. M. Pollack, T. Hawver, and P. A. Story, “The relation between emotional intelligence and job performance: A meta-analysis,” Journal of Organizational Behavior, vol. 32, no. 5, pp. 788–818, 2011.
A. K. Pratiwi and H. Wibowo, “Pengaruh kecerdasan emosional terhadap kinerja karyawan pada perusahaan perbankan,” Jurnal Manajemen Indonesia, vol. 17, no. 2, pp. 101–115, 2017.
M. Yusuf and S. Sutanto, “The role of emotional intelligence in improving employee performance in manufacturing companies,” Indonesian Journal of Business and Entrepreneurship, vol. 6, no. 1, pp. 65–73, 2020.
S. Wulandari, “Kecerdasan emosional dan kinerja pegawai dalam pelayanan publik: Studi kasus di Kantor Pemerintah Kota Yogyakarta,” Jurnal Administrasi Publik, vol. 15, no. 2, pp. 45–56, 2018.
R. L. Mathis and J. H. Jackson, Human Resource Management, 14th ed. Mason, OH: South-Western Cengage Learning, 2011.
A. P. Mangkunegara, Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT Remaja Rosdakarya, 2017.
J. R. Schermerhorn, Exploring Management, 6th ed. Hoboken, NJ: Wiley, 2019.
D. Osborne and T. Gaebler, Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading, MA: Addison-Wesley, 1992.
J. D. Mayer and P. Salovey, “What is emotional intelligence?,” in Emotional Development and Emotional Intelligence: Educational Implications, P. Salovey and D. Sluyter, Eds. New York: Basic Books, 1997, pp. 3–31.
D. Goleman, Working with Emotional Intelligence. New York: Bantam Books, 1998
R. K. Cooper and A. Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. New York: Grosset/Putnam, 1997.
P. N. Lopes, P. Salovey, and R. Straus, “Emotional intelligence, personality, and the perceived quality of social relationships,” Personality and Individual Differences, vol. 35, no. 3, pp. 641–658, 2003.
C.-S. Wong and K. S. Law, “The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study,” The Leadership Quarterly, vol. 13, no. 3, pp. 243–274, 2002.
D. Rahmawati, “Pengaruh kecerdasan emosional terhadap kinerja guru SMA Negeri di Jakarta,” Jurnal Pendidikan dan Kebudayaan, vol. 20, no. 4, pp. 563–575, 2014.
R. Siregar and E. Nasution, “Pengaruh kecerdasan emosional terhadap kinerja karyawan perbankan di Medan,” Jurnal Manajemen dan Bisnis, vol. 8, no. 1, pp. 12–21, 2019.
H. Prabowo, “Kecerdasan emosional dan kinerja pegawai negeri sipil: Studi pada kantor pemerintah kabupaten di Jawa Tengah,” Jurnal Ilmu Administrasi Negara, vol. 15, no. 1, pp. 33–47, 2016.
L. Handayani, “Peran kecerdasan emosional dalam meningkatkan kinerja pegawai pemerintah daerah,” Jurnal Administrasi Publik Indonesia, vol. 2, no. 2, pp. 101–113, 2018.
Sugiarto A, Kamakaula Y, Susanty L, Periansya. Metodologi Penelitian. Teori & Praktik. Karawang: Saba Jaya Press; 2024.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Maghfira Pratiwi, Muhammad Isa Indrawan
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
International Conference On Islamic Community Studies, Education and Science, its website, and the articles published therein are licensed under a 
