Gap Analysis of Service Delivery and Community Participation in the Revitalization of Fishermen and Slum Settlements

Abstract

This study discusses the service delivery gap and community participation in the revitalization of fishermen and slum settlements in Tanjung Balai City. The revitalization of these areas presents a significant challenge due to various factors, such as limited basic infrastructure, low community involvement, and insufficient coordination among relevant institutions. This research employs the SWOT method to analyze the internal and external factors affecting the revitalization efforts and to identify strategies to enhance the effectiveness of the program. Data were collected through observations, interviews, questionnaires, and document studies, involving a total of 220 respondents, including local residents, community leaders, and representatives from the government and related organizations. The findings reveal disparities in the provision of basic infrastructure, including clean water, sanitation, roads, and public lighting. Furthermore, the level of community involvement in the revitalization program remains moderate to low due to lack of outreach, low public awareness, and limited opportunities for participation in decision-making processes. The main obstacles to revitalization include budget constraints, suboptimal inter-agency coordination, and low public concern for the sustainability of revitalization programs. These findings support previous studies that emphasize the importance of community-based approaches, the active role of government in long-term planning, and cross-sector collaboration. Policy recommendations include increasing investment in basic infrastructure, improving public education and outreach, strengthening institutional coordination, and implementing community-based revitalization strategies that actively involve local residents. With a more inclusive and coordinated strategy, the revitalization program in Tanjung Balai City is expected to be more effective and deliver long-term benefits to the local community.