Improving Performance Through Service Quality

Abstract

Achieving organizational goals requires various kinds of resources ranging from human resources, equipment, machines, finance and information resources. Human resource management, abbreviated as HRM, is a science or method of managing the relationships and roles of resources (workforce) owned by individuals efficiently and effectively and can be used optimally so that the joint goals of the company, employees and society are achieved. maximum. The results of this research are as follows: Workload has a negative and significant effect on employee performance with an original sample value of -0.251 and an ap value of 0.044. Workload has a negative and significant effect on Service Quality with an original sample value of -0.574 and ap value of 0.000. Position has a positive and insignificant effect on employee performance with an original sample value of 0.192 and ap value of 0.061. Position has a positive and significant effect on Service Quality with an original sample value of 0.366 and ap value of 0.005. Service Quality has a positive and significant effect on Employee Performance with an original sample value of 0.532 and ap value of 0.000. Workload has a negative and significant effect on Employee Performance through Service Quality with a value of -0.305 and a value of 0.002. Position has a positive and significant effect on employee performance through service quality with a value of 0.295 and a value of 0.005.