The Role of Work Stress in Moderating Employee Performance
Keywords:
Workload, Role Conflict, Employee Performance, Work Stress, ModerationAbstract
This study aims to analyze the effect of Workload and Role Conflict on Employee Performance with Work Stress as a moderating variable at the Representative Office of Bank Indonesia in Pematangsiantar. The research employs a quantitative approach using Structural Equation Modeling (SEM) analysis based on SmartPLS 3.0. The research sample consists of employees at the Representative Office of Bank Indonesia in Pematangsiantar, selected through purposive sampling. The results indicate that Workload and Role Conflict have a significant negative effect on Employee Performance, and Work Stress also negatively affects employee performance. However, Work Stress was not proven to moderate the relationship between Workload or Role Conflict and Employee Performance. These findings provide important implications for management at the Representative Office of Bank Indonesia in Pematangsiantar to effectively manage workload, role conflict, and employee stress levels to improve performance, productivity, and employee well-being.
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