Employee Performance Improvement Strategy Based on Human Resources

Abstract

This study aims to analyze the effect of motivation, work environment, and competence on employee performance with work discipline as an intervening variable among technical service employees at PT PLN (Persero) ULP Pangkalan Susu. This research employed a quantitative approach using a survey method. The population consisted of all technical service employees, with a total sample of 76 respondents selected using a saturated sampling technique. Data were collected through questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that work discipline has a positive and significant effect on employee performance. Motivation and competence have a positive and significant effect on work discipline, while competence also has a positive and significant direct effect on employee performance. In contrast, the work environment does not have a significant effect on either work discipline or employee performance. Furthermore, work discipline is proven to mediate the effect of motivation and competence on employee performance, but it does not mediate the effect of the work environment on employee performance. These findings indicate that improving employee performance at PT PLN (Persero) ULP Pangkalan Susu should focus on strengthening work discipline, motivation, and employee competence to achieve optimal performance