Conflict Management of Santri in Dormitory Life at Pesantren Ar-Raudlatul Hasanah

Abstract

Conflict in dormitory life is a natural social phenomenon in pesantren because santri live in a collective space with different family backgrounds, cultures, characters, ages, habits, and adaptive capacities. This study aims to analyze the forms of santri conflict, the factors causing conflict, conflict management strategies, and their implications for character formation among santri at Pesantren Ar-Raudlatul Hasanah Medan. This study uses a qualitative approach with a case study design. Data were collected through observation, in-depth interviews, and documentation involving dormitory supervisors, musyrif, student organization administrators, homeroom teachers, and santri. Data analysis used the interactive model of Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing. The findings show that santri conflicts appear in the forms of interpersonal conflict, adaptation conflict, disciplinary violation conflict, communication conflict, and seniority-based conflict. The main causal factors include differences in character, pressure from dormitory routines, limited privacy, immature communication patterns, and gaps in understanding pesantren rules. Conflict management strategies are carried out through preventive approaches, dormitory guidance, mediation, deliberation, advice-giving, discipline strengthening, and the internalization of ukhuwah Islamiyah values. Conflict management in pesantren does not only function to solve problems. It also serves as an instrument for character education, emotional control, social responsibility, and santri independence. This study recommends strengthening the conflict documentation system, providing mediation training for dormitory administrators, and integrating conflict resolution education into santri development programs.