Employee Competency Development Through Experience, Expertise, and Motivation at PT Pelindo Multi Terminal

Abstract

This study aims to explore how employee experience, expertise, and motivation contribute to competency development in the PT Pelindo Multi Terminal work environment. A qualitative approach with a case study design was used to explore in-depth perspectives from employees through semi-structured interviews. The results showed that field work experience, continuously developed technical expertise, and intrinsic and extrinsic motivation play an important role in shaping employee competency. In addition, it was found that informal knowledge sharing processes also strengthen the transfer of experience and expertise between employees. These findings contribute to the development of human resource strategies based on experience and motivation as organizational resources.