The Role of Job Satisfaction in Mediating the Effect of Transformational Leadership on Employee Performance at General Hospital Dr. Pirngadi
Keywords:
Transformational Leadership, Job Satisfaction, Employee PerformanceAbstract
This study aims to analyze the effect of transformational leadership on employee performance and to examine the role of job satisfaction as a mediator at Dr. Pirngadi Regional General Hospital in Medan. This study used a quantitative survey approach, involving all 74 employees in the training department as the sample (saturated sample). Data were collected through questionnaires and analyzed using Partial Least Square (PLS) with SmartPLS 4. The results showed that transformational leadership had a positive and significant effect on job satisfaction, but did not have a direct and significant effect on employee performance. Meanwhile, job satisfaction had a positive and significant effect on employee performance. Mediation analysis shows that job satisfaction significantly mediates the relationship between transformational leadership and employee performance. This confirms that the effectiveness of transformational leadership in improving the performance of Dr. Pirngadi Regional General Hospital employees is more optimal when achieved through increased job satisfaction. Based on these findings, it is recommended that hospitals improve employees' understanding of work tasks and procedures, review salary and compensation systems, and strengthen the transformational leadership capacity of leaders through motivational training and coaching. This study provides empirical contributions as well as practical recommendations for human resource management development to improve employee performance and the quality of health services.
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