Examining the Relationship Between Supervisory Control and Employee Service Quality at PERUMDA Tirtanadi, North Sumatra Province
Keywords:
Supervisory Control, Employee Service Quality, Simple Linear RegressionAbstract
The increasing demand for high-quality public services requires organizations to strengthen internal control systems to ensure optimal employee performance. This study aims to examine the effect of Supervisory Control on Employee Service Quality at PERUMDA Tirtanadi. Effective supervision is considered an important managerial function to ensure that employees perform their duties according to established standards and procedures. This research employed a quantitative approach with an explanatory design. Data were collected from a saturated sample of 50 employees using a structured questionnaire with a Likert scale. The data were analyzed using Simple Linear Regression. The results showed that all research instruments were valid and reliable, with Cronbach’s Alpha values of 0.907 for Supervisory Control and 0.867 for Employee Service Quality. The regression analysis revealed that the calculated t-value for Supervisory Control (t = 8.923) was greater than the critical t-table value (1.677) at the 0.05 significance level, indicating a positive and statistically significant effect. The regression equation Y = 0.954 + 0.812X shows that Supervisory Control positively influences Employee Service Quality. Furthermore, the coefficient of determination (R² = 0.642) indicates that 64.2% of the variation in Employee Service Quality can be explained by Supervisory Control. These findings confirm that effective supervisory practices play a significant role in improving service quality and organizational performance at PERUMDA Tirtanadi.
References
H. Febriadi, “KUALITAS PELAYANAN PUBLIK DALAM PENYELENGGARAAN PEMILU LANGSUNG DI INDONESIA HERRY,” Al „Iidara Balad, vol. 4, no. 2, pp. 34–41, 2022.
D. A. Zalzabila, “Pengaruh Kualitas Pelayanan Dan Harga Terhadap Minat Beli Ulang Produk Dunkin’Donuts Di Dki Jakarta,” E- J. Profit, vol. 9, no. 2, pp. 115–126, 2024, [Online]. Available: https://library.universitaspertamina.ac.id/xmlui/handle/123456789/11570
R. Bertilia, A. Sari, and R. Yeni, “Hubungan Pengawasan Atasan, Penghargaan Prestasi, dan Lingkungan Kerja Terhadap Sikap Kerja Staf Kedeputian Bidang Kebijakan dan Data Kepesertaan BPJS Kesehatan,” DPOAJ Dohara Publ. Open Access J., vol. 03, no. 03, pp. 79–86, 2023.
M. Rasyidi, S. Sulastri, J. Jasrial, and N. Nelitawati, “Pengawasan Atasan Langsung di lembaga Penjamin Mutu Pendidikan Provinsi Sumatra Barat,” J. Educ. Adm. Leadersh., vol. 2, no. 2, pp. 208–211, 2021, doi: 10.24036/jeal.v2i2.158.
A. U. Mawaddah, “Employee Perceptions of the Implementation of Supervision by Direct Supervisors at the Large Education Quality Assurance Center of West Sumatra Province,” Student Int. J. Educ., vol. 2, no. 3, pp. 278–284, 2025.
W. A. Tri Putra and Syahril, “Persepsi Pegawai Terhadap Pengawasan Oleh Atasan Langsung Di Dinas Pendidikan Provinsi Sumatera Barat,” J. Pract. Learn. Educ. Dev., vol. 3, no. 2, pp. 200–204, 2023, doi: 10.58737/jpled.v3i2.150.
R. M. Hasibuan, “Pengaruh Lingkungan Kerja, Pengawasan Atasan, Kompensasi, Dan Komitmen Terhadap Disiplin Kerja Egawai Pada Kantor Pengadilan Agama Rantauprapat,” J. Manaj. Akunt., vol. 1, no. 4, p. 6, 2021.
F. Malinda, “PENGAWASAN ATASAN LANGSUNG PELAKSANAAN PEMBERIAN VAKSIN BAGI SISWA SEKOLAH DASAR DI KECAMATAN KOTAPINANG,” J. Adm. Publik dan Kebijak., vol. 2, pp. 1–12, 2022.
V. Maria and A. Tiar, “PENGARUH PENGAWASAN ATASAN MELEKAT TERHADAP KINERJA GURU PAUD DENGAN MEDIASI PEMBELAJARAN ORGANISASI (Studi Empiris Pada Guru Pendidikan Anak Usia Dini di Kabupaten Serang),” J. Inov. Penelit., vol. 3, no. 2, pp. 4951–4966, 2022.
B. I. Zai et al., “PENGARUH PENGAWASAN INTERNAL TERHADAP KINERJA PEGAWAI PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KABUPATEN NIAS UTARA,” J. EMBA, vol. 10, no. 4, pp. 1209–1224, 2022.
D. Sunarsi, “Kepuasan Konsumen Pada Giant Dept Store Cabang BSD Tangerang,” E-MABIS J. Ekon. Manaj. dan Bisnis, vol. 21, no. 1, pp. 7–13, 2020.
N. Urahmah and Andri, “Kualitas Pelayanan Pembuatan Paspor Di Unit Kerja Imigrasi,” SENTRI J. Ris. Ilm., vol. 2, no. 8, pp. 3233–3241, 2023.
Y. Marande, “KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN GEBANGREJO KECAMATAN POSO KOTA KABUPATEN POSO,” J. Ilm. Adm., vol. 8, no. 73, pp. 33–39, 2017.
K. F. Ferine, R. Aditia, M. F. Rahmadana, and Indri, “An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia’s education authority,” Heliyon, vol. 7, no. 7, p. e07698, 2021, doi: 10.1016/j.heliyon.2021.e07698.
A. Caniago, “Analisis Kepercayaan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan,” J. Lentera Bisnis, vol. 11, no. 3, p. 219, 2022, doi: 10.34127/jrlab.v11i3.652.
Habazoh, Fahmi Rasyid, and Mani Festati Broto, “Analisis Kualitas Pelayanan Publik pada Kantor Kecamatan Pamenang,” JMiE (Journal Manag. Educ., vol. 7, no. 2, pp. 109–122, 2022, doi: 10.30631/jmie.2022.72.109-122.
A. Ferdinandito and T. N. Haryani, “Gaya Kepemimpinan Servant Leadership dalam Meningkatkan Kualitas Pelayanan Publik,” Wacana Publik, vol. 1, no. 1, p. 190, 2021, doi: 10.20961/wp.v1i1.53145.
P. J. E. K. F. N. . R. Akay, “Disiplin pegawai dalam meningkatkan kualitas pelayanan publik di kantor kecamatan Tikala,” J. Gov., vol. 1, no. 1, pp. 1–8, 2021.
Kotler & Keller, “Pengaruh Kualitas Pelayanan, Fasilitas dan Promosi Terhadap Kepuasan Konsumen,” J. Ekon., vol. XX, no. Xx, pp. 1–5, 2016.
L. S. Abdi Sugiarto, Yohanes Kamakaula and Periansya, METODOLOGI PENELITIAN - TEORI & PRAKTIK (1), Pertama. Karawang: CV Saba Jaya Publisher, 2024.
Sugiyono, Metode penelitian kuantitatif, kualitatif dan R&D. Bandung: Alfabeta, 2018.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Madina Sari, Abdi Sugiarto
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
International Conference On Islamic Community Studies, Education and Science, its website, and the articles published therein are licensed under a 
