Implementation of E-Government in Improving Public Services in Pematang Serai Village, Langkat Regency
Keywords:
E-Government, Public Services, Villages, Digitalization, VillageAbstract
The era of digital transformation has encouraged governments at all levels to adopt information technology in the delivery of public services. This study aims to analyze the implementation of e-government in improving public services in Pematang Serai Village, Lalat Regency, focusing on the implementation process, influencing factors, and its impact on the quality of public services. This study uses a qualitative approach with the type of analytical descriptive research. Data collection was carried out through interviews, participatory observations, and documentation studies during the March-August 2025 period. The results of the study show that the implementation of e-government in Pematang Serai Village is still in the early stages with a limited adoption rate. The implementation process faces the main obstacles in the form of limited information technology infrastructure, the lack of competence of village officials in managing digital systems, and the low level of digital literacy of the service user community. The main recommendations are the development of ICT infrastructure, training of village officials, digital literacy programs according to local characteristics, user-friendly e-government systems, and coordination between stakeholders.
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